FREQUENTLY ASKED QUESTIONS (FAQs)
To get familiar with the website, please go through below mentioned FAQs. If your query is urgent and different from the set of questions, then kindly write to us at [email protected] or call us on 09072814299 between 11am to 7 pm from Monday to Saturday. Thank you for your interest in us.
What is Blueshield?
This refers to the company BlueShield Computers Limited which is an offline and online electronic store that has been in existence since May 2008. We have a wide range of computers, printers, supplies and accessories and aim to be a one-stop shop for quality phones, computers, printers and accessories.
What is the guarantee that your products are original?
BlueShield Computers is a market leader whose proven integrity has earned it a Gold Partnership with Hewlett Packard (HP) for over eight years. We buy directly from product suppliers and after sales services are readily available on each of our products.
To buttress this, we recently won the Global Best – In- Class Office Equipment and Stationary Marketing Company of the Year 2018 at the Global Quality Excellence Awards 2018 amongst other awards.
Do I need a BlueShield Account to make a purchase and how do I register?
One can register by clicking on “Sign Up/Register” link on the BlueShield online homepage. Please provide your information in the form that appears and submit. A verification code will be sent to your phone number and then you can proceed to make a purchase.
Are there any charges for registration?
No, Registration is free of charges.
Can I have multiple registrations?
You can associate your E-mail address and Contact number to One account only.
I can’t access my BlueShield account?
Are you signed up? If not, Go to blueshieldonline.com and Click on the Sign in” link on the home page, input your registered email and password and submit. If you are signed in, your name will appear at the top right corner; if it does not it means you are not signed up. Click on the sign up/register link and fill the form to register as a user.
If you have forgotten your password, click on Password reset or call or Whatapp 09072814299, Monday – Saturday, 11 AM to 7 PM.
How do I reset my password?
Click the “Forgot Password” link on the sign-in page. Enter the email address associated with your BlueShield account and click “Submit.” A change password email will be sent to your box, follow the instructions to successfully change your password.
How do I order?
– Register/Sign into your account
– Set your delivery location
– Find the items you want to buy by searching /browsing our Store Directory.
– Add all the items you wish to purchase to your basket with the “Add to Cart” button
– Click on “Checkout”
– Enter your shipping information and select that address
– Choose your delivery date and slot
– Enter your payment information and click the “Continue” button to complete the transaction
If you need any help along the way, give us a call on 09072814299, Monday – Saturday, 11 AM to 7 PM, so we can talk you through it.
Can I change my delivery address after placing the order?
No, you cannot change your delivery address after your order is been placed. If you wish to cancel your order, you can call us on 09072814299, Monday to Saturday between 11 am to 7 pm.
How do I add or remove products after placing my order?
Once your order is placed you will not be able to make changes in your order. If you wish to cancel your order, call us Mondays to Saturdays, 11 am to 8 pm on above-mentioned number.
How do I check status of my order?
You can check the status of your order by going to My Account > My Orders > Check if your order is processing or completed. You can also call our Customer care team on 09072814299, Monday to Saturday, 11 am to 7 pm.
What is the minimum order for delivery?
There is no minimum order for delivery but, we charge a nominal delivery charge of N500 – N10000 depending on your location within Nigeria. Orders above N149,999 are free of delivery charges.
How to order items from my previous orders?
Sign in to your account > My Account > View Order History > View > Click Add to Cart
How do I know if my order is confirmed?
When you have successfully placed an order, you will see an order confirmation page. You will receive an email and you can also check by going to My Account > Order History to see your order details.
How do I know if products from my order are unavailable?
When a product from your order is unavailable, you will receive a Call/email from our Customer Care service.
What do I do when I do not receive some products in my order?
We try to ensure availability of all products on our website. However due to unforeseen circumstances as explained previously, there is a possibility that we may not be able to supply a product after it was ordered by you. Our customer care team will call/email to inform you about the products that cannot be delivered andin the case of any complaints, kindly call our Customer care team on 09072814299.
SHIPPING & DELIVERY
Do you make delivery outside Lagos?
Yes, BlueShield offers delivery nationwide.
What is the delivery timeline for purchased orders?
Items are delivered within 10 business days from date of purchase.
How do I check if you deliver in my area?
You can find out if we deliver to your area by logging in to your account and typing in your locality in the Location/Area tab if unavailable, you can pick up at any of our delivery points as listed within Nigeria.
What to do if my order arrives when I am not available?
You will receive a call from the delivery man ahead of delivery to your location. However, if you think you would be unavailable to receive your order, please call BlueShield Customer care and let us know your preferred delivery time slot and we will do our best to redeliver your order. If you fail to call us within 24 hours of the first delivery attempt to your location, BlueShield reserves the right to cancel such orders.
How do I change my shipping address?
You can change your addresses by Signing into your Account > My Account > My Addresses > Select Address you want your order to be delivered to.
Do you deliver to multiple addresses?
We only deliver to the address specified on the order. If you would like us to deliver to multiple addresses, split up your purchases and send them as separate orders to different addresses.
Can someone else receive my order on my behalf?
Yes, another person can receive your order on your behalf at the address, just inform the delivery man or Customer care when you are called to confirm delivery of your order.
How to know if my order is going to be delayed?
In case of delay, our customer support team will keep you updated about your delivery.
What happens if my order is delayed?
We always work to ensure you get your orders on time. Nevertheless, if you have not received your items after the delivery timeline, kindly contact us on 09072814299 or send an email to [email protected] (quoting your order number) and we will give you a prompt feedback.
I was charged some money for delivery, I thought delivery was free of charge?
Delivery attracts a shipping charge, the charges are made based on order weight and your shipping address except for orders above N149,999.
Does BlueShield deliver internationally?
BlueShield does not deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you will have to ensure the card is registered in Nigeria and the Delivery Address is within Nigeria.
RETURN OF PRODUCTS
What is your Return and Exchange policy?
We have a ‘No questions asked return/refund policy’ which entitles all our customer to return the product at the time of delivery if they are not satisfied with the quality of the product.
Products should be returned in the original condition you had received them. Please understand that we cannot accept returns under the following instances:
- (i) Returns will not be entertained on altered, damaged, used, discounted products and merchandise purchased on promotional sales.
- (ii) Damages due to mishandling of product;
- (iii) Products with tampered or missing labels;
- (iv) Kindly note that delivery charge will be forfeited with product return.
When do I get my refund?
For Prepaid Orders: Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are fully refunded within 5-7 days after we receive and process your return.
Can I use my refund to replace with a different product?
You can make use of your refunded sum to replace or re-purchase an item on BlueShieldonline.com by simply clicking on any of the payment options or contacting our Customer Care for support.
How do I exchange the product?
Exchange of product purchased online can be done by contacting our Customer care and it should be carried out within 24 hours (before or after) delivery of the product. Store’s Terms and Conditions are applicable with respect to exchange of products.
Can I exchange a promotional purchase, where the discount/offer was applied on the total cost of my purchase?
Exchange will not be entertained on goods purchased on promotional sale/promos.
Can I return my online purchases to a BlueShield Store
Yes, you can return your online purchases to BlueShield Store as per the return and exchange policy mentioned above.
What is My Account?
My Account’ enables you to view your Order History, update your profile details, add products to your cart as well as Change your password.
How do I change my password?
- To change your password:
- Sign in to your account > My Account > Profile > Change password > Enter Current and New password > Press Confirm > Click on Update Password
How can I change my registered mobile number and/or email?
To change your registered mobile number or email, you must contact our customer care team at 09072814299 or write us at [email protected] (11am – 7pm) Monday – Saturday. Our Customer Care will change the registered number on your behalf and same will reflect on your account within two working days. Thank you.
What are the modes of payment?
You can pay for your orders using the following modes of payment.
- a) Cash on delivery
- b) Credit and Debit cards/Online Payment (VISA/Master Card/Verve Card)
- c) Bank Transfers
- d) Physical Bank payment
Are there any hidden charges?
All the products listed on the website will be sold in Naira (Inclusive of all taxes) or at an Offer/Discounted price with taxes, unless and otherwise specified. Due to unforeseen circumstances, there may be slight differences in ordered prices and the final invoice amount. Kindly pay as per the final invoice handed over to you at the time of delivery.
Are my Card Details safe?
Yes, your card details are safe with us. We are in partnership with IT companies which uses secure servers to protect your card information.
Why cannot I use my Debit card?
There could be a series of reasons you cannot use your debit card. We would advise you get your Ipin for Visa cards and one time password (OTP) for MasterCard to enable you make purchases online. For further details, please contact your bank.
How do I make a payment on BlueShieldonline.com?
• Login into your account, order and click ‘Checkout’
• Select preferred payment method
• For direct transfer, follow the prompt and transfer from your back account
• Under Debit cards, Checkout with Paystack, input debit/credit card details and make payment
• Your transaction will now be processed and your Account/Card will be debited with the transaction amount.
What about the One Time Password sent to my phone number linked to your bank account? How does it work?
- Input the OTP in the SMS sent to your phone
- System authenticates the OTP and links the account
Why are my transactions failing?
Your financial institution may decline your transactions for one of the following reasons:
• Your bank may be experiencing Server/Network issues
• Your account balance may be insufficient to complete the transaction
• You may have exceeded the daily Maximum spend limit allowed by your financial institution for BlueShield Payment transactions
• There might be a debit restriction on your card or account (some accounts such as Salary accounts may have restrictions placed on them), please contact your bank to verify that no restrictions are active on the account
• If your Card is linked to multiple accounts, please ensure that both accounts are sufficiently funded to complete your transaction, as Paystack cannot determine the default account that will be charged by your bank