Terms and Conditions

This Agreement was last modified on January 2019.

Introduction

Welcome to the blueshieldonline.com website (the “Site”). These terms & conditions (“Terms and Conditions”) apply to the Site, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. The Site reserves the right, to change, modify, add, or remove portions of both the Terms and Conditions of Use and the Terms and Conditions of Sale at any time.

Changes will be effective when posted on the Site with no other notice provided. Kindly check these Terms and Conditions regularly for any updates. Your continued use of the Site following the posting of changes to these Terms and Conditions constitutes your acceptance of those changes.

Please review the Terms and Conditions listed below diligently prior to using this website as your use of the website indicates your agreement to be wholly bound by its Terms and Conditions without modification.

You agree that if you are unsure of the meaning of any part of these Terms and Conditions or have any questions regarding the Terms and Conditions, you will not hesitate to contact us for clarification. These Terms and Conditions fully govern the use of this website. No supplementary evidence, whether oral or written, will be integrated.

 

TERMS AND CONDITIONS OF USAGE

Use of this Site

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. Both parties agree that this website may only be used in accordance with these Terms and Conditions of Use.

If you do not agree with the Terms and Conditions of Use or do not wish to be bound by them, you agree to refrain from using this website.

We grant you a non-transferable, revocable and non-exclusive license to use this Site, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as explicitly permitted by us in advance.

These Terms and Conditions of Use especially prohibits actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited.

Any breach of these Terms and Conditions of Use shall result in the immediate revocation of the license granted in this paragraph without prior notice to you. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Certain services and related features that may be made available on the Site may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the Site is solely responsible for keeping passwords and other account identifiers safe and secure.

The account owner is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process, you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.

Submissions by User

Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, “Submissions”) will become our sole and exclusive property and shall not be returned to you.

In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content.

You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

By completing an order or signing up, you agree to receive emails associated with finalizing your order, which may contain relevant offers from third parties, secondly, emails asking you to review Blueshieldonline.com and your purchase and thirdly, promotional emails, SMS and push notifications from BlueShield.

You may unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email the Customer Service email address on the contact page.

 

Available Information on this Website

You accept that the information contained in this website is intended for information purposes only and that it is subject to change without notice. We shall not be held responsible or made liable for any damages or injury which may arise as a result of any error, interruption, omission, deletion, delay in operation or transmission, communication failure, computer virus and defect in the information, content, materials, software or other services included on or otherwise made available through our Website.

We understand that certain state laws do not allow limitations on implied warranties or limitation of certain damages, these disclaimers may therefore not apply where these laws are applicable.

 

Website Accessibility

Our aim is to ensure accessibility to the website at all times, however we make no representation of that nature and reserves the right to terminate the website at any time and without notice. You accept that service interruption may occur in order to allow for website improvements, scheduled maintenance or may also be due to outside factors beyond our control.

 

Third Party Websites

We may include links to third party websites at any time. However, the existence of a link to another website should not be considered as a partnership or an affiliation with a third party or viewed as an endorsement of a particular website unless explicitly stated otherwise.

In the event the user follows a link to another website, he or she does so at his or her own risk. We accept no responsibility for any content, including, but not limited to, information, products and services, available on third party websites. In addition, creating a link to this website is strictly forbidden without our prior written consent. Moreover, we reserve the right to revoke our consent without notice or justification.

Database and Intellectual Property

Both parties agree that all database and Intellectual property rights, whether registered or unregistered, in the Site, information content and all the website design, including, but not limited to, text, graphics, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software on the Site shall remain at all times vested in us or our licensors.

Use of such material will only be permitted as explicitly authorized by us.

Any unauthorised use of content or material of this website is strictly prohibited and you agree not to, or facilitate any third party to, copy, reproduce, publish, display, communicate, distribute or create imitations of such content and/or material.

Data Protection

Any personal information collected in relation to the use of this website will be held and used in accordance with our Privacy Policy, which is available on this Site.

Indemnity Clause

You agree to indemnify and hold us, our affiliates, directors, officers, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms of Use and User Agreement.

Applicable Law/Jurisdiction

These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

Arbitration

Any claim, dispute or controversy rising from or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or restructured from time to time.

The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Termination

In addition to any other legal or equitable remedies, we may, without prior notice to the user, immediately terminate the Terms and Conditions of Use or revoke any or all of your rights granted under the Terms and Conditions of Use.

Upon any termination of this Agreement, the user shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny you access to and use of this Site in whole or in part.

Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination.

If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of BlueShield in operating the Site, your sole and exclusive remedy is to discontinue using the Site.

Severability

If any portion of these terms or conditions is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Use and shall not affect the validity or enforceability of any other section listed in this document.

Miscellaneous Provisions

You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Use to any third party is prohibited unless agreed upon in writing by the seller.

We in turn reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Usage to any third party.

 

TERMS AND CONDITIONS OF SALE

General

You confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian. You agree that if you are unsure of the meaning of any part of the Terms and Conditions of Sale, you will not hesitate to contact us for explanations prior to making a purchase.

These Terms and Conditions of Sale fully govern the sale of goods and services purchased on this Site. No supplementary evidence, whether oral or written, will be integrated.

Contract

Both parties agree that browsing the website and gathering information regarding the services provided by the seller does not constitute an offer to sell, but merely an invitation to treat. The parties accept that an offer is only made once you have selected the item you intend to purchase, chosen your preferred payment method, proceeded to the checkout and completed the checkout process.

Both parties agree that the acceptance of the offer is not made when the seller contacts you by phone or by email to confirm that the order has been placed online. Your offer is only accepted when we dispatch the product to you and inform you either by email or by phone of the dispatch of your ordered product. Before your order is confirmed, you may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.

Please note that there are cases when an order cannot be processed for various reasons. Blueshieldonline.com reserves the right to refuse or cancel any order for any reason at any given time.

Acceptance of Electronic Documents

You agree that all agreements, disclosures, notices and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Payment / Pricing

We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit/debit card charged. In the event that we are unable to provide the services, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the products.

Check Payment section in Frequently Asked Questions for more information.

Delivery of Goods

This Site is only for product delivery to customers within Nigeria. Kindly note that cash limit payment for payment on delivery is N50, 000. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen causes.

We shall be under no liability for delays or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control. For any enquiries, please call or contact the Customer Service Team.

Return Policy

Our Return Policy is as contained below:

BlueShield has a “no questions asked return policy” which entitles all customers to return the product at the time of delivery if they are not satisfied with the quality.

  • Return Policy for Electronics
    All electronic, electrical and information technology products shall be subject to manufacturer’s warranty only and is not covered under return/exchange policy. User can return it to the delivery personnel at time of delivery or user can contact our customer support team and BlueShield will do the needful.
  • BlueShield requests user to check all the items at the time of delivery. After sales service, wherever is applicable, will be provided by authorized service centres of the respective manufacturers, based on their terms and conditions of warranty.
  • Refunds
    Refunds for user’s order returns / cancelations / updates will be processed in following manner:
  1. In case of entire order getting cancelled or returned:
    1. COD Orders – The amount paid by cash, debit & credit cards will be refunded to the customer as per store returns policy.
    2. Prepaid Orders – The amount paid by credit card, debit card, net banking, online wallet and reward points will be paid back in respective tender in which amount was paid by user.
    3. Delivery charges will be forfeited with product return.
  2. In case user has used a coupon, user can contact the customer service to get back the coupon. Customer service agent will issue similar coupon of same value to user.

 

  • Return, Exchange and Cancellation Policy:

All products listed on our website can be returned subject to the following conditions:

Condition: A product cannot be returned unless it is a defective, broken, faulty, leaking or not of satisfactory quality.

Products should be returned in the original condition user had received them.

Please understand that BlueShield will NOT accept goods returned under the following circumstances:

  • Returns will not be accepted on damaged, altered or used products
  • This also includes merchandise purchased on promotional sales and discounted products/offers.
  • Damages due to mishandling of product; (b) products with tampered or missing labels; (c) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice and all other items originally included with the product(s) delivered. Bundles & Combos / Product Accessories / Freebies: All the product accessories available with the product and / or all the freebies associated with the product and / or other products associated as “bundles” or “combos” with the product should also be returned in original condition as received to enable us to initiate the return process.

 

  • Validity Period:
    1. At time of delivery / within 24 hours of delivery. Please contact customer care team to log complaints if any immediately goods are received and within 24 hours of receipt otherwise the Site claims no liability for the same. This applies only to goods that fall under Product Condition clause.
    2. For products received via pick-up, please check all goods at pick-up site and contact customer care team immediately. Any goods in line with above product condition should be returned at the time of pick-up.

All payments made by user towards correctly returned products will be refunded as per the Returns Policy. If user thinks that BlueShield has provided with an incorrect refund, please contact us immediately on [email protected]

Please note card refunds in case of prepaid orders may take between 5 to 10 business days for user’s bank to complete, depending on their processing time. This can vary greatly between card issuers, and BlueShield shall not be liable for any delays in refund by card companies.

BlueShield offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organisations involved in processing of online transactions, the problems with Internet infrastructure currently available and working days/holidays of financial institutions.

 

  • Cancellation by customer
    User can call BlueShield customer care to cancel and update the orders up to 24 hours prior to the preferred delivery slot as earlier chosen by customer. User can call customer care within the operational hours that is 11:00 am to 07:00 pm (Monday to Saturdays). In such a case BlueShield will refund any payments already made by user for the order within 10 working days of user’s cancellation as per refund policies.
  • If you cancel your order before your product has been shipped, we will refund the entire amount.
  • If you received the product, we will refund only the cost of the item only in cases where there are defects.
  • All refunds are made to your BlueShield “wallet”. If you would like a bank refund, kindly provide your bank details or alternatively you can send your bank details to customerc[email protected] and we will process a bank refund within 7 working business days.

 

  • Exchange / Partial Cancellation by customer
    For Exchange to another set of goods, order value will be recalculated. User is required to contact customer care team via phone or email at least 48 hours before delivery otherwise exchange will not be accepted. In such a case, BlueShield will refund any balance payments already made by user for the order (exclusive of delivery fee) within 10 business days of user’s cancellation as per refund policies.
  • Cancellation by BlueShield

If BlueShield suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, BlueShield at sole discretion could cancel such orders. BlueShield will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

While every effort has been taken to label the products accurately, errors in data entry and updating may occur. BlueShield reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, BlueShield will give a full refund of all money received from the customer.

BlueShield has full right to cancel any order which does not fall under the service criteria and is not from the city, pin code or area where BlueShield is currently not servicing.

 

Indemnity Clause

You agree to indemnify us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand, including reasonable legal fees, related to your breach of these Terms and Conditions of Sale.

Applicable Law / Jurisdiction for Conditions of Sale

These Terms and Conditions of Sale shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.

Arbitration

Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Sale will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or restructured from time to time.

The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

Severability

If any portion of these Terms or Conditions of Sale is held by any court or tribunal to be invalid or unenforceable, either in whole or in part, then that part shall be severed from these Terms and Conditions of Sale and shall not affect the validity or enforceability of any other section listed in this document.

Miscellaneous Provisions

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Assigning or sub-contracting any of your rights or obligations under these Terms and Conditions of Sale to any third party is prohibited unless agreed upon in writing by the seller. We reserve the right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Sale to any third party